PRIVACY POLICY
Introduction
Protecting your privacy and the confidentiality of your information — over the Internet, on the telephone, or through our offices is fundamental to the way we do business at Altech Security Systems. We operate on the basis of a Privacy Policy and related procedures that guide the handling of the personal information we collect. We have created this privacy statement in order to demonstrate our firm commitment to protecting the privacy of our Subscribers, partners and potential Website visitors. This policy and related procedures are consistent with the Canadian Standards Association Model Code for the Protection of Personal Information (herein “CSA Model Code”) and applicable privacy legislation.
Privacy Statement
This policy deals only with personal information handled by Altech Security Systems. Personal information is information about an identifiable individual, excluding business contact information. The following explains how Altech Security Systems handles personal information. Altech Security Systems reserves the right to change this policy and it may be updated periodically. These changes may affect our use of your personal information. Accordingly, please check for changes regularly.
Accountability
Altech Security Systems is accountable for all personal information under its control. Altech Security System’s Privacy Officer is the President of Altech Security Systems who is designated as responsible for Altech Security System’s privacy policy. A Privacy Officer can be reached by:
- telephone, at 416-231-9977
- mail, at 2 Bloor Street West, suite 700, Toronto, Ontario M4W 3R1
- e-mail, at customercare@altechsecurity.ca
Any questions about Altech Security System’s handling of personal information should be directed to a Privacy Officer. Please see below for more information about the process for referring questions about Altech Security System’s handling of personal information.
Purpose of Personal Information
The purpose for which Altech Security Systems collects personal information will be identified at or before the time the information is collected. Altech Security Systems may collect personal information for the purposes of:
- administering and monitoring Altech Security Systems subscriber accounts;
- informing subscribers of upcoming service or product offerings;
- historical records and archive of subscriber communication and account activity
- registering for Altech Security Systems events;
- performance of services including its sub contractors;
- measuring interest in the Altech Security System’s various services;
- purchasing various Altech Security Systems products or services including document certification; and
- processing, administering and delivering the above or other purposes as necessary.
Altech Security Systems provides our subscribers with an easy means to decline receiving electronic mail. At any time, you may request to discontinue receiving electronic messages from us by simply replying to the email and informing us of your preference.
Altech Security Systems will not use personal information for any other purpose than identified at or before the time of collection.
Consent
Altech Security Systems seeks consent for all personal information we collect, use and disclose through information provided to individuals prior to collection, or at the time of collection.
If you have voluntarily provided information, you have consented to the collection, use and disclosure of your personally identifiable information as described in this privacy policy. As required by the CSA Model Code, Altech Security Systems will not use personal information for any purpose other than that for which you consented. Should Altech Security Systems require personal information for a new purpose, we will contact you to seek consent for that new use.
Limits for Collecting, Using, Disclosing and Keeping Personal Information
Altech Security Systems does not collect, use or disclose personal information of individuals except when individuals give consent and provide the information on a voluntary basis. There may be occasions where more specific personal information is necessary for us to process a request for information, or provide you with a product or service. In such cases, we will provide you with a description on the information we need. In all cases, Altech Security Systems limits the amount and type of information collected to only the personal information that is required to provide the individual with the requested information, product, or service. We collect only information that is voluntarily provided by you and undertake that such information will be kept strictly confidential.
We retain personal information only as long as is necessary to provide the individual with the requested product, service or information and delete or destroy this information after that time. In some cases, however, legal reporting and retention requirements necessitate that Altech Security Systems retain information for a specific amount of time. In general, though not in every consideration, Altech Security Systems retains information for a period not longer than 5 years.
Altech Security Systems does not sell or trade any personal information with third parties. Altech Security Systems may transfer information to service providers where information processing is outsourced by Altech Security Systems in the course of its administrative procedures or subscriber services in specific cases. Where personal information is transferred to a service provider for processing, we require the service provider to respect this Privacy Policy and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services and the notification of authorities with jurisdiction or persons designated by you.
Any personal information that Altech Security Systems retains is kept in such a manner as to ensure its security and confidentiality at all times.
Safeguarding Personal Information
Altech Security Systems respects the privacy of our subscribers, partners, potential website visitors and internet users and will protect that privacy as vigorously as possible. We store personal information in electronic and physical files that are secure. Our security measures include: secure locks on filing cabinets, and using industry standard techniques such as firewalls, encryption, intrusion detection and restricted access to records and to equipment, including computers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best efforts to ensure its security on our servers.
Our website uses cookies to deliver content specific to user’s interests and to honour their preferences. This information is used to assist us in creating a site that will serve the needs of our users. Users’ IP addresses are also used by Altech Security Systems to help diagnose problems with our server and to administer our Website.
Accuracy of and Access to Personal Information Collected
Altech Security Systems makes every effort to keep personal information as accurate, complete, current and relevant as necessary for the identified purposes. Altech Security Systems does not routinely update personal information.
Altech Security Systems makes readily available to individuals our Privacy Policy and related procedures for managing personal information. We provide access to the Privacy Policy and related procedures to individuals on Altech Security System’s Website and/or in written form. Any questions about the handling of personal information by Altech Security Systems can be raised with a Privacy Officer.
At the written request of an individual, he or she may view or edit their personal information as collected by Altech Security Systems. Altech Security Systems will inform them of what personal information we have about the individual, what it is being used for and, in cases where it has been disclosed, to whom it has been disclosed. There may be exceptional circumstances as provided by the CSA Model Code under which Altech Security Systems may not be able to give an individual access to the personal information about her or him held by Altech Security Systems. In this case Altech Security Systems will explain the reason for this lack of access, as provided by the CSA Model Code.
To make a request, please send a letter, email or fax addressed to a Privacy Officer at the address indicated above. In your request, please include the following information:
Name, contact details, membership number (where applicable), the nature of your request, including whether you wish to view and/or edit information or inquire regarding use and/or disclosure.
Altech Security Systems will reply to your request in no later than thirty days after receipt of the request, or if we are not able to respond within this time period, we will send you a notice of extension. If we are not able to disclose all the personal information we hold on you, we will give you a reason for our inability to do so, unless prohibited by law.
Linked Internet Sites
You should be aware that other internet sites to which you link from Altech Security Systems might contain privacy provisions that differ from the provisions of our Privacy Statement. We recommend that you review the privacy policy at each such Website to determine how that site protects your privacy.
Questions
Any questions or comments about Altech Security System’s handling of personal information should be directed to a Privacy Officer.
